Shipping policy
Shipping Policy
Thank you for choosing Deluu! We are committed to ensuring your shopping experience is convenient and enjoyable. Please read our shipping policy carefully to understand your options, timelines, and any additional information related to the shipping process.
Shipping Destinations
We currently offer shipping services across Canada. Whether you're in bustling city centers or remote regions, we strive to deliver our products to you efficiently and reliably.
Processing Time
Orders are typically processed and shipped within 3-5 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended, but we always endeavor to get your order out to you as quickly as possible.
Shipping Methods and Carriers
We partner with reputable carriers to ensure your orders are delivered safely and promptly. Our standard shipping options include:
- Standard Shipping: Estimated delivery within 3-5 business days.
- Express Shipping: Estimated delivery within 2-3 business days. (currently not available)
Please note that shipping times are estimates and may vary depending on your location, external factors such as weather conditions, unforeseen shipping delays and whether the selected products are in stock or pre-ordered.
Shipping Fees
Shipping fees are calculated based on the weight of your order and your selected shipping method. The total shipping cost will be displayed during the checkout process before you finalize your purchase. Keep an eye out for any promotions or offers that may include discounted or free shipping.
Shipping costs may change after purchase depending on your location or region. Deluu will contact you by email if necessary.
CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING CHARGES FOR REDELIVERY.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your delivery online or through our website.
Shipping Restrictions
Certain items may be subject to shipping restrictions due to their size, weight, or contents. Additionally, we are unable to deliver to P.O. boxes or APO/FPO addresses at this time.
Shipping to the United States
At Deluu, we understand that some customers may require shipping to the United States. While our primary focus is on serving customers within Canada, we are happy to accommodate international orders on a case-by-case basis.
If you would like to place an order for delivery to the United States, please contact our customer service team. We will work with you to discuss shipping options, fees, and any other relevant details privately.
Please note that shipping fees for international orders will vary depending on factors such as the destination, package weight, and chosen shipping method. By contacting us directly, we can provide you with personalized assistance and ensure that your shipping needs are met efficiently and affordably.
International Shipping
At the moment, we only ship within Canada. We apologize for any inconvenience this may cause, but we are continually exploring options to expand our shipping capabilities to serve customers worldwide.
Order Changes and Cancellations
If you need to make any changes to your order or cancel it entirely, please contact our customer service team as soon as possible. Once an order has been shipped, we are unable to make any modifications, but we will do our best to accommodate your request.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please reach out to us immediately, and we will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
Contact Us
If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our customer service team. We're here to help and ensure your shopping experience with us exceeds your expectations.
